The agreement for using Bricks

The agency, property-management business or other organisation that creates a Bricks workspace is the Customer. The individual creating that workspace confirms that they have authority to accept these Terms and our Data Processing Terms for the Customer.

Staff, landlords, tenants and other people invited into a workspace are Authorised Users. Authorised Users accept the parts of these Terms that apply to their own access and conduct. The Customer remains responsible for its workspace, its instructions to Bricks and the users it authorises.

Bricks is property-management software. Depending on the features enabled for a workspace, it can help record properties, units, contacts, leases, cheques, maintenance, inspections, documents, statements and communications.

Bricks is not a property manager, broker, bank, payment service, escrow provider, regulator, government registry, legal adviser, tax adviser or accounting firm. It does not collect rent, hold client money or initiate bank transfers. Customers remain responsible for their property-management decisions, regulatory obligations, contracts, reconciliations, filings and transfers of money.

Users must provide accurate information, keep credentials confidential and promptly report suspected unauthorised access. Workspace owners and administrators control invitations, roles and offboarding and must grant only the access each person needs.

Accounts may not be shared. A user must be at least 18 and legally capable of entering into these Terms. Customers must hold any licence or permission required for their own real-estate activities.

The Customer retains its rights in information and documents submitted to Bricks (“Customer Data”). The Customer gives Bricks the limited permission needed to host, copy, transmit, secure, back up and otherwise process Customer Data to operate, support and protect the service and follow the Customer’s lawful instructions.

The Customer is responsible for the accuracy, legality and provenance of Customer Data and for having an appropriate basis to process personal data about tenants, landlords, employees, vendors and signatories. Our respective data-protection roles are described in the Privacy Policy and Data Processing Terms.

Customers and Authorised Users must not:

• use Bricks for unlawful, fraudulent, abusive or misleading activity;
• submit data or documents they are not authorised to handle;
• impersonate another person or misrepresent authority to sign or approve;
• circumvent access controls or probe, disrupt, scrape or overload the service;
• introduce malware or use Bricks to send spam or unlawful marketing; or
• resell access to unrelated organisations without our written agreement.

Templates, calculations and workflows are tools for the Customer, not legal advice or a guarantee of registration, enforceability or regulatory acceptance. The Customer must review each generated document and ensure that the parties, property, dates, amounts and terms are correct for the relevant emirate and transaction.

Where a signing workflow is used, Bricks records available evidence such as the signature, timestamp, IP address and browser information. Bricks is not UAE Pass or a qualified trust-service provider. The legal effect of an electronic signature depends on the circumstances and applicable law, including UAE Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services.

Cheque schedules, balances, fees, VAT fields, statements and payout records are based on Customer inputs and configured rules. They are operational aids, not audited bank, tax or accounting records. The Customer must reconcile them against source records and obtain professional advice where needed.

Bricks smart technology solutions is not currently registered for UAE VAT and does not add VAT to its own subscription charges. If that status changes, any required tax will be applied prospectively and shown on the applicable invoice. Customers remain responsible for taxes arising from their own activities.

The public monthly list prices are: Free at AED 0 for up to 15 live rentable units; Growth for 16–300 units at AED 500 per month plus AED 2.99 per rentable unit; Pro for 301–500 units at AED 600 per month plus AED 1.99 per rentable unit; and Scale for 501 or more units at AED 750 per month plus AED 1.49 per rentable unit. The Customer chooses and pays for rentable-unit capacity before importing the portfolio. Each separately rentable unit uses one capacity space. A building or property container used only to group its units is not counted again. The applicable band is determined by purchased capacity, so the monthly total can decrease at a higher-volume band. Importing fewer units or deleting units does not automatically reduce purchased capacity or the subscription charge.

Additional capacity requires a reviewed payment confirmation. Any adjustment for the remaining paid period is shown before confirmation, and additional spaces become available after payment succeeds. Cancellation takes effect at the end of the current paid period; it does not refund unused capacity unless an Order or mandatory law requires otherwise.

A paid subscription is activated only through an order, checkout or other commercial document accepted by the Customer (an “Order”). An Order identifies the final fees, billing period, plan limits and any special terms. If an Order conflicts with these Terms on a commercial detail, the Order controls for that detail.

When paid service is activated, the Customer authorises the stated payment provider to charge the agreed fees. Except where an Order or mandatory law says otherwise, fees are non-refundable and cancellation takes effect at the end of the then-current paid period. Bricks does not currently publish or promise a free trial.

We work to keep Bricks available and secure, but no uptime or support-time guarantee applies unless it is written in an Order or service-level agreement. Maintenance, security incidents and third-party failures can interrupt the service. We may change features to improve security, comply with law or develop the product, while avoiding a material reduction of paid core functionality during a current paid period where reasonably practicable.

Bricks relies on hosting, database, storage, monitoring, mapping, communications and payment providers. Current data processors and transfer information are listed in the Privacy Policy. Third-party services can change or fail independently, although we remain responsible for selecting and configuring our providers as required by applicable law and the Data Processing Terms.

Bricks and its software, design, documentation and branding are owned by or licensed to Bricks smart technology solutions. Subject to these Terms and any Order, the Customer receives a limited, non-exclusive, non-transferable right for its Authorised Users to use the service for the Customer’s internal business.

If you provide feedback, we may use it without restriction or payment, provided we do not identify you or disclose Customer Data in doing so.

We may restrict or suspend access where reasonably necessary to address a security threat, unlawful use, material breach, non-payment under an Order or risk to another customer or the service. Where circumstances allow, we will explain the reason and give the Customer a reasonable opportunity to cure the issue.

A Customer may stop using Bricks and may request workspace closure. Unless an Order states otherwise, paid cancellation is effective at the end of the current paid period. Bricks may terminate for an uncured material breach or immediately where continued service would be unlawful or create a serious security risk.

Export and permanent deletion are request-based processes; the software does not currently perform an automatic 30-day purge or guarantee a 90-day self-service export window. We will provide reasonable assistance with an export or erasure request, subject to technical feasibility, the Customer’s obligations, backups and records we must retain by law. Details are in the Privacy Policy and Data Processing Terms.

To the maximum extent permitted by law, Bricks is provided on an “as available” basis. We do not warrant that it will be uninterrupted or error-free, or that Customer inputs, third-party information, generated documents or calculations are complete or suitable for a particular legal, regulatory, tax or accounting purpose. Mandatory rights that cannot legally be excluded remain unaffected.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive or consequential loss, or loss of profit, revenue, goodwill or anticipated savings. Bricks’ total aggregate liability arising from the service in any 12-month period is limited to the greater of the fees paid for the service in that period and AED 1,000.

Nothing limits liability that cannot lawfully be limited, including liability for fraud or wilful misconduct. This section allocates risk between business parties and remains subject to review under applicable UAE law.

The Customer will defend and indemnify Bricks against third-party claims arising from Customer Data, the Customer’s property-management activities, a contract the Customer creates or signs through Bricks, or the Customer’s material breach of these Terms, except to the extent caused by Bricks’ own breach, gross negligence or wilful misconduct.

We may update these Terms. We will identify the effective date and request renewed acceptance when a material change requires it. Changes do not retrospectively alter an Order or remove accrued rights unless the parties agree or the law requires it.

These Terms are governed by the federal laws of the United Arab Emirates and the laws applicable in the Emirate of Dubai. The Dubai Courts have exclusive jurisdiction, subject to any mandatory rule that applies. Before filing a claim, each party will try in good faith to resolve the dispute through written notice and discussion for 30 days.

These Terms, the Privacy Policy, Data Processing Terms and any Order form the agreement for the service. If part of the agreement is unenforceable, the remainder continues. A delay in enforcement is not a waiver. The Customer may not assign the agreement without consent; Bricks may assign it as part of a genuine business transfer, subject to applicable data-protection obligations.

Contractual notices and support requests may be sent through the contact details or public contact form published on brickspropertymanager.com. Do not include passwords, full identity documents or other unnecessary sensitive data in an initial message.